General Responsibilities:
-Be responsible for daily customer service and operation issues , team management and oTMS Super user

Detailed Responsibilities:
?Deliver high quality of services to customers to maintain the existing business
?Be responsible for team and functional P&L, secure the existing business with a health profit
?Know how to use dedicated transport system, oTMS, to monitor the on-going business and be sure the daily date will be uploaded into system on time and accurately
?Manage and control vendors’ operations on daily basis
?Conduct regular and irregular meeting with vendors for operations reviewing, identify the key issues and solutions for problem solving
?Work with VM for vendor selection, evaluation, deployment and the monitoring
?Conducts new-comer and on-the-job training to staff to maintain consistent service levels
?Develop a high performance service culture within the functional department
?Establish team spirit of the team, be an example for the team members
?Develop KPIs with team members and monitor individual performance.
?Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
? Align company business target to determine performance targets for the function
? Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
? Develop a team spirit and multitasking capabilities.
? Plan, organize and direct an efficient and effective function.
? Develop IKOs/KPIs within team and monitor individual performance
? Conduct performance appraisals, including coaching
? Identify training needs and opportunities to develop a highly skilled functional department.

上海得斯威供應鏈有限公司（下文“得斯威”）是全球交通物流服務供應商。
得斯威在全世界有超過80個國家擁有辦事機構和全球網絡的合作伙伴及代理商。憑借我們專業和全面的服務，約22000名得斯威員工在2015年創造了61億歐元的全球年收入。
得斯威是哥本哈根股票市場的上市公司并被作為20支交易最活躍的成分股之一，計入OMXC20指數。DSV陸路運輸在歐洲名列第三位。全球國際海空運的市場排名也位居前十之列。