Role description:
The First Line Specialist works within the Support and Service Monitoring organization carrying out technical and communication tasks. This is 24*7 support function and provides telematics tech-related service to our global customers. Besides, first line would also monitoring our important services that running in global market.

Personal skills needed (industry experience, international experience, software, material etc.) Competence Requirements:
?You have several years of experience in Linux systems
?Basic Knowledge in DB
?Knowledge in ITIL
?Experience with IT support and have understanding of SLA
?Very good English

Work description
Volvo Group Telematics (VGT) Service:
This role will belong to the Support and Service Monitoring organization which is delivering telematics services through application and infrastructure operation to a number of car brands. The Support and Service Monitoring organization team is represented at four sites (Gothenburg, Bangalore, US and Beijing). You will be part of a global organization that delivers Telematics solutions to our customers across 50+ countries. Important elements of the position are understanding operations in a Linux and Java based environment. Understanding of Telematics and communication over mobile networks is an advantage. We expect you to have the attitude “we are ready only when the customer is satisfied”.

Qualifications:
We believe that you are social, flexible and like working in a global environment. You have a strong customer focus and a natural, service minded attitude. In your working situation you enjoy teamwork, but you can also work independently and take initiative with a result-oriented mindset. You motivate your colleagues and you have a positive attitude. The general qualifications are that you have an adequate academic IT background and that you are a communicative team-player. You have to have the ability to establish and maintain good relations and also have the ability to work in a global, multi-cultural organization. You are proactive and have a strong drive to continuously challenge and improve your knowledge. You are also proficient in both spoken and written English.

博彥科技（深交所上市公司, 股票代碼002649）是亞太領先的全方位IT服務及行業解決方案提供商，具備全球范圍內的交付能力。博彥科技創立于1995年，員工10000多人, 是中國IT行業的先行者和領軍企業，擁有完善、成熟的管理和開發流程，確保為客戶提供高質量的服務。公司全球總部設在北京中關村，在上海、深圳、廣州、武漢、天津、西安、大連、成都已經設立研發中心，在美國硅谷、西雅圖、洛杉磯，日本東京、新加坡、加拿大、印度、臺灣、香港等國家和地區設立了全資子公司。博彥科技依托自身強大的研發與創新能力，廣泛采用基于大數據，云計算和移動互聯等新興技術，為高科技、互聯網、金融、汽車、能源、制造、醫療、電信、媒體、旅游等行業客戶提供豐富的解決方案和產品。我們期待您的加盟，博彥會為您提供廣闊的發展空間，提升自身價值的加速動力，熱切歡迎有志之士！